How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange or refund 10 calendar days after delivery of the product. At our sole discretion after 10 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 10 calendar days of the delivery date (after 14 days no returns are allowed)
• unless noted that it cannot be returned or has a different return policy time period other than that 5 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund if local.
Refunds are contingent upon inspection of item(s) once we receive it.Items on clearance may not be returned/exchanged.
There is a 10% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days from receipt and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
PSC 1222 Box 2
APO, AE 09732